Privacy Policy

Flux Dispatch website is owned by Flux Dispatch LLC, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Flux Dispatch, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Flux Dispatch website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Flux Dispatch, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@fluxdispatch.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email info@fluxdispatch.com.

Privacy Policy for SMS Communications

1. Introduction

Flux Dispatch LLC (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you,” “your”) and complying with industry regulations, including The Campaign Registry (TCR) requirements. This Privacy Policy outlines how we collect, use, store, and protect personal information, particularly in relation to SMS communications.

2. Information We Collect

We collect and use personal information solely for the purpose of providing effective communication and improving your experience with our services. The types of information we may collect include:

• Contact Information: Phone numbers used for SMS communication.

• Communication Preferences: User opt-ins, opt-outs, and consent for receiving SMS messages.

• Usage Data: Data related to SMS interactions, such as delivery receipts, message engagement (opens, clicks), and timestamps.

• Campaign Data: Details related to specific SMS campaigns, including Campaign IDs registered with The Campaign Registry (TCR).

3. How We Use Your Information

We use the information we collect to:

• Send SMS communications in line with your preferences and consent.

• Register SMS campaigns with The Campaign Registry (TCR) to ensure compliance with carrier requirements.

• Personalize communication to make SMS interactions more relevant to your needs.

• Monitor and analyze the effectiveness of our SMS campaigns, ensuring compliance with legal and regulatory standards.

• Protect against misuse of our SMS services, including fraud prevention and ensuring adherence to industry standards.

4. Consent and Compliance with TCR Regulations

We adhere to TCR requirements and ensure that all SMS campaigns are registered and compliant. Your consent is important to us:

4.1 Opt-In Consent

• You must explicitly opt-in to receive SMS communications from us. This can be done through online forms, text-based subscriptions, or other methods that require clear consent.

• A confirmation SMS will be sent upon opting in to verify your consent.

4.2 Opt-Out Options

• You can opt-out of SMS communications at any time by replying “STOP” to any message you receive from us.

• Opt-out requests are processed immediately, and you will receive a confirmation SMS of your successful removal from the list.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share data with trusted service providers who help us manage SMS campaigns, register with TCR, or provide analytics. These third parties are bound by confidentiality agreements and are only permitted to use the data for specified purposes.

• Legal Obligations: We may disclose information if required by law, such as to comply with a subpoena, legal process, or government request, or to protect our rights.

6. Data Security

We implement a variety of security measures to protect the confidentiality and integrity of your data. These include:

• Encryption of data during transmission to secure your personal information.

• Access Controls to ensure that only authorized personnel can access personal data.

• Regular Monitoring of our systems to prevent unauthorized access or breaches.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. This includes:

• Opt-In Data: Retained as long as you are subscribed to receive SMS communications.

• Opt-Out Data: Retained to ensure compliance with opt-out requests and to avoid sending unwanted messages.

8. Cookies and Tracking Technologies

While our SMS services do not directly use cookies, our website may use cookies and similar tracking technologies to enhance your online experience. For more information, please refer to our Website Privacy Policy.

9. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Correct any inaccuracies in your personal information.

• Withdraw consent for SMS communications at any time.

• Request deletion of your data, subject to applicable laws.

To exercise any of these rights, please contact us using the details provided below.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant updates by posting the new policy on our website and, if applicable, sending you an SMS notification.

11. Contact Us

If you have any questions about this Privacy Policy, our practices, or your dealings with us, please contact us at:

Flux Dispatch LLC
1410 Towson St, Baltimore, MD 21230
Phone: +1 443 717 2513
Email: info@fluxdispatch.com